Home Parts & Support Troubleshooting Pull-Out Kitchen Faucet Something is Wrong with My Finish Troubleshooting Something is Wrong with My Finish Hey there, we’re sorry to hear that you’re having issues with your Pfister faucet. We know it’s frustrating when something doesn’t work how it’s supposed to, but the good news is that there may be an easy fix to get you back up and running. Review the information below and follow the links to find your specific model if you need to figure out what parts you need to order. And if at any point you feel lost, don’t hesitate to contact our customer service reps to help walk you through it. Common Problems and Solutions How do I remove hard water buildup at the end of my spout (on my aerator)? Problem: I have water build up around my spout Solution: Remove the aerator from your spout and clean it You'll want to begin by removing the aerator from your spout by turning it counter clock-wise (see image). Once the aerator is removed, submerge it in a solution of warm water and white vinegar. You'll only need to use enough to cover the entire area. Use a 50/50 ratio of water to vinegar. After allowing the aerator to be submerged for approximately 60 minutes, you can use a soft cloth to remove any excess water build up stains on the aerator house or spout tip. Click to Zoom Still have buildup? Call Pfister If you have any additional questions or concerns, we have a dedicated team ready to help. Please reach out when you can. Call us at 1-800-PFAUCET (1-800-732-8238) or use the "Get More Help" button to send us your question. How do I clean my faucet and remove hard water spots? Problem: I have water spots on on my faucet Solution 1: Try water & vinegar You'll want to begin by making a solution of warm water and white vinegar. You can use a 50/50 ratio of each. Once your solution is complete use a soft cloth with the solution to wipe down the areas that need to be cleaned or have water spots. Solution 2: Soap & water If you're faucet still isn't looking like it should, you can use mild soap or mild cleaners to help clean your faucet. Use of any acids or solvents on your faucet would void any warranty you may have. Still have spots? Call Pfister If you have any additional questions or concerns, we have a dedicated team ready to help. Please reach out when you can. Call us at 1-800-PFAUCET (1-800-732-8238) or use the "Get More Help" button to send us your question. The finish is wearing or tarnishing Problem: The finish seems to be fading from the base of the body of my faucet Solution: Please call Pfister We know that it can be frustrating to have your product not looking it's best and we want to help you figure out why this might be happening. We have a dedicated team ready to help. Please reach out when you can. Call us at 1-800-PFAUCET (1-800-732-8238) or use the "Get More Help" button to send us your question. If you need to replace a part... Find your faucet to view a full parts list View all possible matching faucets to find your specific model. Then view the full parts diagram to identify the correct part numbers to order. Find your product Contact us to help ID your faucet for you. If you’re not sure what to do next, send us a photo of your faucet and we’ll identify it for you. We can usually get you an answer within 24hrs. Contact Pfister  Still Have Questions? We’re here to help. Contact Us Consumer Service 1-800-PFAUCET (1-800-732-8238) 7:00am to 4:00pm PST, Mon-Fri6:30am to 2:30pm PST, SatClosed Sunday and major holidays Pfister Updates Sign up for Pfister updates to stay informed about new products, promotions, and the latest trends and styles and you’ll be entered to win a sweet $250 Visa gift card*. Opt-in to Win SIGN ME UP! Kitchen Kitchen Faucets Specialty Faucets Accessories Bath Bathroom Faucets Tub & Shower Shower Components Hardware & Accessories Valves Web Accessibility Privacy Center Supplier Code of Conduct MAP Policy Terms of Use Site Map Instagram Linkedin Facebook Twitter Pinterest YouTube © ASSA ABLOY Help when something is wrong with your faucet's finish. Troubleshooting problems like water build up around your spot, water spots on your faucet, or finish is wearing or tarnishing.

Home Parts & Support Troubleshooting Single Handle Bathroom Faucet I am getting less water than I used to, or flow seems low Troubleshooting I am getting less water than I used to, or flow seems low Hello. We’re sorry that you’re having an issue with your faucet, shower or accessory. This is a new section on our website and we are working hard behind the scenes to bring you helpful troubleshooting tips, images and videos. We’re tackling different product types as quickly as we can and haven’t quite finished this one yet. Pfister employs one of the most helpful and available consumer service teams in the industry and we’re available to talk through your issue. Please call us at 1-800- PFAUCET (1-800-732-8238) or send us your question and someone will get back to you shortly. You can speed up your call experience by using the search bar to identify your product beforehand--this way, we can get you the right part (if one is needed) and solution. Pro Tip: If your faucet is more than 5 years old, toggle the "Show Discontinued" checkbox to make sure you are seeing everything. Providing your service representative the faucet name or model number will speed up your call. What type of faucet do you have? Reduced or No Water Flow on a Standard Closed Spout Problem: There is reduced or no flow on my standard closed spout Solution 1: Clean out your faucet's aerator and/or supply line screens. If you live in an area with "hard" water, you may need to clean out your faucet's aerator. Unscrew Aerator If you live in an area with "hard" water, you may need to clean out your faucet's aerator. So let's start with by removing your aerator. Concealed Aerator If your faucet has a concealed aerator that you cannot remove with your fingers use the tool provided in the box. If you can't find yours, aerator removal tools are commonly available at most home improvement, hardware stores, or plumbing suppliers. Clean Aerator Without the aerator installed your water may come out of the faucet with a lot more force so just slowly turn on your faucet. Gently run the water over the aerator and with your finger wipe away any debris that may have collected. Flush Faucet While the aerator is removed it is also a good idea to flush your faucet. Go ahead and allow full hot and cold water to run for at least 15 seconds each. Install Aerator Now that the aerator is clean reinstall it. It is best to just hand tighten. Turn On Your Water Finally turn on your water supply and turn on your faucet and check if the issue with your faucet had been resolved. Problem persists - call Pfister If cleaning the aerator did not improve the water flow we want to help you figure out why this is still happening. We have a dedicated team ready to help. Please reach out when you can. Call us at 1-800-PFAUCET (1-800-732-8238) or Send us your question. Solution 2: Check the cartridge(s) If clearing your aerator and/ or supply line screens did not resolve the problem, the next place to look is the hot and cold cartridges within each handle. Please follow the steps below on checking the cartridges. Turn Off Water Please start by turning off the water supply to the faucet by closing the angle stops located under the counter. Remove The Handle (set screw) There are two ways to remove your handle, depending on how it was manufactured. If you feel a hole behind the handle at the base, you have a set-screw design. Use a 3/32'' allen wrench to loosen the set screw and remove the handle. Removing Handle Hub If there is no set screw hole, your handle will simply twist off. Remove the handle hub by turning the handle hub (or base) counter clockwise. Remove Retainer Ring Use an adjustable wrench to remove the retainer ring that holds the cartridge in place. Turn counter clockwise until it comes completely off. Remove cartridge-looking for debris After removing the retainer ring, remove the cartridge by pulling straight up. Inspect the cartridge itself and the faucet housing for debris. Wipe away loose debris and soak the cartridge in warm water for 30 minutes if there appears to be some clogging the cartridge. Replace Cartridge Replace the cartridge, retainer ring (tighten down with adjustable wrench), and handle assembly. Turn on the water under your cabinet and check the flow. Turn On Your Water Finally turn on your water supply and turn on your faucet and check if the issue with your faucet had been resolved. Call Pfister If c

Home Parts & Support Troubleshooting Pull-Out Kitchen Faucet Problem with My Kitchen Handle Troubleshooting Problem with My Kitchen Handle Hey there, we’re sorry to hear that you’re having issues with your Pfister faucet. We know it’s frustrating when something doesn’t work how it’s supposed to, but the good news is that there may be an easy fix to get you back up and running. Review the information below and follow the links to find your specific model if you need to figure out what parts you need to order. And if at any point you feel lost, don’t hesitate to contact our customer service reps to help walk you through it. General Issue With Handle General Steps: Please follow these two General Steps for Any Issues you have on your kitchen handle, then proceed to specific issue you have and continue on those steps. General Step 1: Turn Off Water We're sorry that your handle isn't feeling like it should - luckily, this is normally an easy fix that you can do at home. Whether too loose or too stiff, there are steps below that will help you address each. Before you start, Remember to turn off the water under the sink at your angle stops. General Step 2: Get Familiar with Parts Before we begin, we wanted to highlight the parts involved with troubleshooting a typical pull-out faucet handle assembly. From top to bottom you'll see the handle itself (set screw and allen wrench that holds it in place behind it), the dome cap, and the retainer ring. The following steps walk you through what to do with each. Handle Turning Off Water On It's Own Problem: The Handle is loose or will turn off the water by itself (self-close) Remove Handle For any handle performance issue, we'll start by removing the handle itself. You'll need to find the set screw (most times it's directly under the handle) and use a 3/32 allen wrench to remove it by turning counter-clockwise until it comes out (save for later). Occasionally the set screw hole is covered by a plug, which you can pop off with a small flat head screwdriver. Remove the handle by pulling straight up. Unthread the Dome Cap Unthread the dome cap so that you can access the retainer nut. Tigthen Retainer Ring If your faucet's handle is really loose or closing by itself, let's tighten the retainer ring using a crescent wrench and turning it clockwise until tight. The retainer ring is the cream colored, threaded plastic part in this picture. There are flats spots on each side where you can place your wrench. You can test the handle functionality by simply sliding the handle back over the cartridge and opening and closing. If it feels better, reinstall the dome cap and handle. The water flow is weak or not coming out of my faucet. Problem: I just installed my new pull-out faucet and have low flow Solution 1: Note about Flow rate restrictions If you’re replacing a kitchen faucet that is more than 5-10 years old, chances are that you might perceive a difference in flow rate. Modern faucets comply with EPA regulations regarding how many gallons can flow during each minute of use. They can range from 1.5gpm to 1.8 gpm today versus up to 2.5gpm several years back, so you might experience up to a 1/3 reduction in flow. The good news is that modern aerators and new spray technologies are very efficient and make good use of available water. Solution 2: Flush the Lines Sometimes, the process of installing a new faucet dislodges debris and buildup in your plumbing lines. This is why we recommend that installers "flush the lines" before hooking up the new faucet. We know that not everyone is great at following directions step-by-step (kind of like guys asking for directions), so you might try the following steps to make sure your lines and aerator are clean. Remove Sprayhead First let's remove the sprayhead from the pull out hose. Your hose is fixed to your sprayhead through a threaded attachment. While grasping the ball joint assembly immediately behind the sprayhead, turn your sprayhead counterclockwise to remove. Clear the Hose Let's turn the water on now with the sprayhead off, making sure to point the hose into the sink Clear the Aerator If your water pressure is better with the sprayhead off, the clog may be in the sprayhead aerator. Let's remove this part and clean out any debris. There are two kinds of aerators in pull-out kitchen faucets: those that sit in a housing that extends a little beyond the sprayface, and those that sit flush with the sprayface. Remove regular aerator Removing the type that extend beyond the sprayface is simple. Using a crescent wrench on the flat parts of the aerator housing, turn counterclockwise until it comes off. Remove cache aera