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Heads Up!
Please note that any warranty support emails sent during the holiday closures will result in a delayed response. Our Call Center Support hold times and email response times are longer than usual after holiday closures; please be patient with us during these times.
Holiday Support Hours
Friday - 2/15 6:30 AM to 2:30 PM PST
Saturday - 2/166:30 AM to 2:30 PM PST
Sunday - 2/17Closed
Monday - 2/18Closed - President's Day
Tuesday - 2/197:00 AM to 4:00 PM PST
Replacement Parts

Warranty Replacement Parts

To receive warranty assistance or service, be prepared with a description of the problem, model number, purchaser contact information and date of purchase. Have proof of purchase and be prepared to return product for inspection if requested.

Contact customer service before ordering parts

1-800-PFAUCET (1-800-732-8238)
Monday-Friday 7:00 am to 4:00 pm PST
Saturday 6:30 am - 2:30 pm PST

Visit our Pfister Warranty page for more information on warranty coverage.
Where to buy

Out of Warranty Parts Purchases

To purchase replacement parts for your out of warranty faucet, visit our Where to Buy page and select the online retailer section. If you are not sure whether or not your faucet is covered under warranty, please contact us at 1-800-732-8238 (Monday-Friday 7:00 am to 4:00 pm PST, Saturday 6:30 am to 2:30 pm PST) before purchasing parts.


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Consumer Services

1-800-PFAUCET

(1-800-732-8238)

7:00am-4:00pm PST, Mon-Fri
6:30am-2:30pm PST, Sat
Closed Sunday and major holidays
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