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Heads Up!
As we continue to navigate the rapidly evolving COVID-19 situation, we have adapted our operations and our Customer Care Team is working remotely.

Considering this change, you may experience some intermittent connectivity issues when speaking with our Agents on the phone. On the off chance you are disconnected from your call, please call us back.

We appreciate your patience during this unprecedented time and please know that we are committed to helping each and every one of you with your inquires.

Replacement Parts

Warranty Replacement Parts

To receive warranty assistance or service, be prepared with a description of the problem, model number, purchaser contact information and date of purchase. Have proof of purchase and be prepared to return product for inspection if requested.

Contact customer service before ordering parts

Monday-Friday 7:00 am to 4:00 pm PST
Saturday 6:30 am - 2:30 pm PST

Visit our Pfister Warranty page for more information on warranty coverage.

Where to buy

Out of Warranty Parts Purchases

To purchase replacement parts for your out of warranty faucet, visit our Where to Buy page and select the online retailer section. If you are not sure whether or not your faucet is covered under warranty, please contact us at 1-800-732-8238 (Monday-Friday 7:00 am to 4:00 pm PST, Saturday 6:30 am to 2:30 pm PST) before purchasing parts.

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7:00am-4:00pm PST, Mon-Fri
6:30am-2:30pm PST, Sat
Closed Sunday and major holidays