Troubleshooting
You’ve got problems. We’ve got solutions.

Follow the steps below to help get your Pfister faucet back in working order.
NOTICE:
Heads Up!
Our Customer Care Team continues to work remotely to help fight the spread of COVID-19 and we realize there may be some connectivity issues when speaking with our agents on the phone. We appreciate your patience during this time and as always, we are committed to helping each and every one of you with your inquires.

Identify Your Product

Identify Your Product

The first step to faucet repair is to identify the product you are working with. The product model number (usually an 8 digit code, i.e. F-529-7AYY) is displayed on the product package and on the instruction manual right below the product name.

Find the source of the problem

Find the source of the problem

Once you've identified your product—find your installation manuals, maintenance guides, and parts explosions on the support page for your faucet model. These documents show you how to clean the aerator, a common cause of low water pressure, and how to take apart the handle. You can also review the installation manual to make sure your faucet is installed correctly.

 

Order replacement parts

Order replacement parts

Once you have identified the source of your problem, you may need to obtain replacement parts. If your product is covered by our Lifetime Warranty, please contact our customer service team for your product parts: 1-800-PFAUCET (1-800-732-8238).  To purchase replacement parts for your out of warranty faucet, visit our Where to Buy page and select the online retailer section. If you are not sure whether or not your faucet is covered under warranty, please contact us before purchasing parts.

Please visit our Replacements Parts page to learn more.

Install your new part

Install your new part

Install new parts or a new faucet/fixture to return your product to normal working condition. For help with installation, search for installation instruction sheets or visit our Installation & Repair Videos page.

Still Have Problems?

We're Here to Help

Contact Us
Consumer Services

1-800-PFAUCET

(1-800-732-8238)

7:00am-4:00pm PST, Mon-Fri
6:30am-2:30pm PST, Sat
Closed Sunday and major holidays
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