Troubleshooting
You’ve got problems. We’ve got solutions.

Follow the steps below to help get your Pfister faucet back in working order.
NOTICE:
Heads Up!
As we continue to navigate the rapidly evolving COVID-19 situation, we have adapted our operations and our Customer Care Team is working remotely.

Considering this change, you may experience some intermittent connectivity issues when speaking with our Agents on the phone. On the off chance you are disconnected from your call, please call us back.

We appreciate your patience during this unprecedented time and please know that we are committed to helping each and every one of you with your inquires.

NOTICE:
Holiday Closure


We will be closed on November 26th and 27th for the holiday. Normal business hours will resume on November 28th.

Please note that our call center hold times and email response times are longer than usual after holiday closures; please be patient with us during these times.

Identify Your Product

Identify Your Product

The first step to faucet repair is to identify the product you are working with. The product model number (usually an 8 digit code, i.e. F-529-7AYY) is displayed on the product package and on the instruction manual right below the product name.

Find the source of the problem

Find the source of the problem

Once you've identified your product—find your installation manuals, maintenance guides, and parts explosions on the support page for your faucet model. These documents show you how to clean the aerator, a common cause of low water pressure, and how to take apart the handle. You can also review the installation manual to make sure your faucet is installed correctly.

 

Order replacement parts

Order replacement parts

Once you have identified the source of your problem, you may need to obtain replacement parts. If your product is covered by our Lifetime Warranty, please contact our customer service team for your product parts: 1-800-PFAUCET (1-800-732-8238).  To purchase replacement parts for your out of warranty faucet, visit our Where to Buy page and select the online retailer section. If you are not sure whether or not your faucet is covered under warranty, please contact us before purchasing parts.

Please visit our Replacements Parts page to learn more.

Install your new part

Install your new part

Install new parts or a new faucet/fixture to return your product to normal working condition. For help with installation, search for installation instruction sheets or visit our Installation & Repair Videos page.

Still Have Problems?

We're Here to Help

Contact Us
Consumer Services

1-800-PFAUCET

(1-800-732-8238)

7:00am-4:00pm PST, Mon-Fri
6:30am-2:30pm PST, Sat
Closed Sunday and major holidays
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