To help us provide you with the quickest warranty service, please have the following information available when you contact us: description of the problem you're having, model number, purchaser contact information, and date of purchase. We may ask you to provide proof of purchase or return product for inspection.
Contact customer service before ordering parts:
Monday-Friday 7:00 am to 4:00 pm PST, Saturday 6:30 am to 2:30 pm PST.
Visit our Pfister Warranty Page for more information on warranty coverage.
To purchase replacement parts for your out of warranty faucet, visit our Where to Buy page and select the online retailer section. If you are not sure whether or not your faucet is covered under warranty, please contact us at 1-800-732-8238 (Monday-Friday 7:00 am to 4:00 pm PST, Saturday 6:30 am to 2:30 pm PST) before purchasing parts.