To recieve warranty assistance or service, be prepared with a description of the problem, model number, purchaser contact information and date of purchase. Have proof of purchase and be prepared to return product for inspection if requested.
Contact customer service before ordering parts:
Monday-Friday 7:00 am to 4:00 pm PST, Saturday 6:30 am to 2:30 am PST.
To purchase replacement parts for your out of warranty faucet, visit our Where to Buy page and select the online retailer section. If you are not sure whether or not your faucet is covered under warranty, please contact us at 1-800-732-8238 (Monday-Friday 7:00 am to 4:00 pm PST, Saturday 6:30 am to 2:30 pm PST) before purchasing parts.