We will be closed for the holiday on Monday, January 17th.
Normal business hours will resume on Tuesday, January 18th.
Please note that our call center hold times and email response times are longer than usual after holiday closures; please be patient with us during these times.
Have a question our website hasn't answered? Our experts can help. Complete the form below to submit your question. If you already have a case number and just want to know the status of your case, please visit our Case Lookup page.
TIPS: To speed up the process, take two or three photos from different angles to help us identify your model. If inquiring about a specific part of a product, then take a close up photo of the part and a wider view shot that includes the entire product.
For example, if inquiring about a faucet handle then take a close up photo of the handle and also a photo of the entire faucet.
Be as specific as possible in your description of the problem. For example, rather than stating that you have a faucet that leaks describe where it is leaking from - the end of the spout, the base of the spout or the handle?
Lastly, please ensure that the address you are providing below is accurate. If we need to ship you any spare parts etc., we will ship to the address provided below.