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TIPS: Take two or three photos from different angles to help us identify your model. If inquiring about a specific part of a product then take a close up photo of the part and a wider view shot that includes the entire product. For example, if inquiring about a faucet handle then take a close up photo of the handle and also a photo of the entire faucet. Multiple photos will help us identify your product.

Be as specific as possible in your description of the problem. For example, rather than stating that you have a faucet that leaks describe were it is leaking from - the end of the spout, the base of the spout or the handle?

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My Question Relates To:

  • Photos are required to identify your model accurately and to ensure we ship the correct parts.

  • Questions about product dimensions, purchasing products and other general questions.

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Upload Photo

Your photo helps us identify your model and decreases the interaction necessary to resolve your issue.

Upload only photos taken by you, as images found online are not accepted. You can upload your photographs in the following formats: jpg, jpeg, pjpeg, gif, tif, tiff, png, doc, docx, pdf, ppt, and pptx. Sorry, our form does not take zip mov or rar files.