Troubleshooting

Problem with My Kitchen Handle

Hey there, we’re sorry to hear that you’re having issues with your Pfister faucet. We know it’s frustrating when something doesn’t work how it’s supposed to, but the good news is that there may be an easy fix to get you back up and running.

Review the information below and follow the links to find your specific model if you need to figure out what parts you need to order. And if at any point you feel lost, don’t hesitate to contact our customer service reps to help walk you through it.


General Issue With Handle

General Steps: Please follow these two General Steps for Any Issues you have on your kitchen handle, then proceed to specific issue you have and continue on those steps.

General Step 1: Turn Off Water

We're sorry that your handle isn't feeling like it should - luckily, this is normally an easy fix that you can do at home. Whether too loose or too stiff, there are steps below that will help you address each. Before you start, Remember to turn off the water under the sink at your angle stops.

Turn Off Water

General Step 2: Get Familiar with Parts

Before we begin, we wanted to highlight the parts involved with troubleshooting a typical pull-out faucet handle assembly. From top to bottom you'll see the handle itself (set screw and allen wrench that holds it in place behind it), the dome cap, and the retainer ring. The following steps walk you through what to do with each.

Turn Off Water

    Handle Turning Off Water On It's Own

    Problem: The Handle is loose or will turn off the water by itself (self-close)

    Remove Handle

     

    For any handle performance issue, we'll start by removing the handle itself. You'll need to find the set screw (most times it's directly under the handle) and use a 3/32 allen wrench to remove it by turning counter-clockwise until it comes out (save for later). Occasionally the set screw hole is covered by a plug, which you can pop off with a small flat head screwdriver. Remove the handle by pulling straight up.

    Unthread the Dome Cap

    Unthread the Dome Cap

     

    Unthread the dome cap so that you can access the retainer nut.

     

    Unthread the Dome Cap

    Tigthen Retainer Ring

    If your faucet's handle is really loose or closing by itself, let's tighten the retainer ring using a crescent wrench and turning it clockwise until tight. The retainer ring is the cream colored, threaded plastic part in this picture. There are flats spots on each side where you can place your wrench.

    You can test the handle functionality by simply sliding the handle back over the cartridge and opening and closing. If it feels better, reinstall the dome cap and handle.

     

    The water flow is weak or not coming out of my faucet.

    Problem: I just installed my new pull-out faucet and have low flow

    Solution 1: Note about Flow rate restrictions

    If you’re replacing a kitchen faucet that is more than 5-10 years old, chances are that you might perceive a difference in flow rate.  Modern faucets comply with EPA regulations regarding how many gallons can flow during each minute of use. They can range from 1.5gpm to 1.8 gpm today versus up to 2.5gpm several years back, so you might experience up to a 1/3 reduction in flow. The good news is that modern aerators and new spray technologies are very efficient and make good use of available water.

    Solution 2: Flush the Lines

    Sometimes, the process of installing a new faucet dislodges debris and buildup in your plumbing lines.  This is why we recommend that installers "flush the lines" before hooking up the new faucet.  We know that not everyone is great at following directions step-by-step (kind of like guys asking for directions), so you might try the following steps to make sure your lines and aerator are clean.
    Unthread the Dome Cap

    Remove Sprayhead

    First let's remove the sprayhead from the pull out hose. Your hose is fixed to your sprayhead through a threaded attachment. While grasping the ball joint assembly immediately behind the sprayhead, turn your sprayhead counterclockwise to remove.

    Clear the Hose

    Let's turn the water on now with the sprayhead off, making sure to point the hose into the sink

    Unthread the Dome Cap

    Clear the Aerator

    If your water pressure is better with the sprayhead off, the clog may be in the sprayhead aerator. Let's remove this part and clean out any debris. There are two kinds of aerators in pull-out kitchen faucets: those that sit in a housing that extends a little beyond the sprayface, and those that sit flush with the sprayface.

    Remove regular aerator

    Remove regular aerator

    Removing the type that extend beyond the sprayface is simple. Using a crescent wrench on the flat parts of the aerator housing, turn counterclockwise until it comes off.

    Remove cache aerator

    Remove cache aerator

    Removing the type that sits flush with the sprayface requires an aerator key, which was supplied with your faucet. Simply engage the teeth on the key with those on your aerator and turn counterclockwise until it comes off. These keys tend to end up in the kitchen junk drawer, so if you can't find yours there are two options: 1. they are common items and sold at most home improvement stores or 2. call Pfister and we will send you one.

    Clean Aerator

    Once the aerator is out, wipe any debris off of the back screen and rinse it under water. Run your faucet without the aerator in to flush out the sprayhead. Reinstall the aerator.


    If you are still experiencing the issue after following this step, please proceed to the next issue.

    The water flow is weak or not coming out of my faucet even after flushing the hose.

    Problem: Flow is still low after flushing the hose and aerator

    Solution: Check the Cartridge

    If you're still having weak or no water flow, there may be a blockage somewhere else. One other place to check is the cartridge.  Please see that steps below regarding how to inspect that part.

     

    If you've flushed your faucet hose lines and cleaned the aerator and are still experiencing low flow, there may be a blockage somewhere else in the faucet. Let's remove the cartridge and look for any obstructions.

    Remove Handle

     

    For any handle performance issue, we'll start by removing the handle itself. You'll need to find the set screw (most times it's directly under the handle) and use a 3/32 allen wrench to remove it by turning counter-clockwise until it comes out (save for later). Occasionally the set screw hole is covered by a plug, which you can pop off with a small flat head screwdriver. Remove the handle by pulling straight up.

    Remove Dome Cap

    Next, remove the faucet's dome cap (aptly named because it looks like a dome) by unthreading it counter clockwise with your hand.

    Unthread the Dome Cap

    Tigthen Retainer Ring

    If your faucet's handle is really loose or closing by itself, let's tighten the retainer ring using a crescent wrench and turning it clockwise until tight. The retainer ring is the cream colored, threaded plastic part in this picture. There are flats spots on each side where you can place your wrench.

    You can test the handle functionality by simply sliding the handle back over the cartridge and opening and closing. If it feels better, reinstall the dome cap and handle.

     

    Remove the Cartridge and Clean

    Remove the Cartridge by pulling straight up. Check for any obstruction or debris in the cartridge or inside the faucet body. Clear any obstructions and put cartridge back in and tighten your retainer ring using your crescent wrench. Replace the dome cap and handle.

    Problem persists - call Pfister

    If you're still having weak or no water flow, there may be a blockage somewhere else. We know it can be frustrating to have an issue with your faucet and we want to help you resolve this quickly. We have a dedicated team ready to help. Please reach out when you can.


    Call us at 1-800-PFAUCET (1-800-732-8238) or Send us your question.

    If you need to replace a part...

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    If you’re not sure what to do next, send us a photo of your faucet and we’ll identify it for you. We can usually get you an answer within 24hrs.

    Contact Pfister

    

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