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Have a question our website hasn't answered? Our experts can help. Complete the form below to submit your question. If you already have a case number and just want to know the status of your case, please visit our Case Lookup page.

TIPS: To speed up the process, take two or three photos from different angles to help us identify your model. If inquiring about a specific part of a product, then take a close up photo of the part and a wider view shot that includes the entire product. For example, if inquiring about a faucet handle then take a close up photo of the handle and also a photo of the entire faucet.

Be as specific as possible in your description of the problem. For example, rather than stating that you have a faucet that leaks describe where it is leaking from - the end of the spout, the base of the spout or the handle?

Lastly, please ensure that the address you are providing below is accurate. If we need to ship you any spare parts etc., we will ship to the address provided below.

Your Contact Information

My Question Relates To:

Photos are required to identify your model accurately and to ensure we ship the correct parts.
Questions about product dimensions, purchasing products and other general questions.

Product Information

Original Owner? *
Select "Yes" if you or someone in your household purchased the product. Select "No" if someone outside your household purchased the product.
The model # is located on your box or instruction manual. Some models also include it on a hot water line or under a handle.


Your product photo helps us identify your model and decreases the interaction necessary to resolve your issue. Upload only photos taken by you, as images found online are not accepted. You can upload your photographs in the following formats: jpg, jpeg, pjpeg, gif, tif, tiff, png, doc, docx, pdf, ppt, and pptx. Sorry, our form does not take zip mov or rar files. To attach more than one image at a time, click ‘Choose File’ and select at once all images you wish to attach.