To begin troubleshootinga problem you need to clearly identify what product you're using and what is currently wrong with that product. After determining what the problem is you may need to replace a part. You can obtain the necessary replacement parts through our partner Faucet Direct or by calling Customer Service at 1-800-PFAUCET (1-800-732-8238).

Step One: Identify Your Product

Identify the product you are working with. The easiest way to identify a product is through the model number on the original box/packaging (7 digit code, ie. 049-CB0C). For help identifying your product if you don't have the model number, click here.

Step Two: Troubleshooting Guide

Once you've identified your product you can use our Technical Document Search to locate parts, parts explosions and installation instruction sheets to support fixing the problem.

Step Three: Order Replacement Parts

Order replacement parts through our partner Faucet Direct or by calling Customer Service at 1-800-PFAUCET (1-800-732-8238).

Step Four: Installation

Install new parts or a new faucet/fixture to return your product to normal working condition. For help with installation, search for installation instruction sheets, review common FAQ's or visit the Install a Product support tab.

Common Troubleshooting Items:

• I need help identifying a cartridge type
• I'm having trouble identifying my product and/or figuring out what's wrong
• How do I extend the stem for a 01 series trim faucet?
• Tub & shower faucets
• 1 handle kitchen
• 2 handle bathroom faucets 8" widespread
• 1 handle tub/shower/tub & shower
• 4" spread bathroom faucets 4" mini widespread

Identify Your Product

The easiest way to identify a product is through the box/packaging it originally came in. By referencing the model number of the product (7 digit code, ie. 049-CB0C) you can search the website for detailed installation instruction sheets, parts explosions and other helpful information. If you do not have the original packaging or are not able to locate the model number, you can identify your product through several characteristics. For help identifying your product, click here, or, if you know the general category of faucet or product you can skip a few steps by selecting the appropriate link below:

• Single handle kitchen faucets
• Single handle pull-down kitchen faucets
• Single handle pull-out kitchen faucets
• Two handle kitchen faucets
• Two handle pull-down kitchen faucets

• Single handle lavatory faucets
• Two handle 4" lavatory faucets
• Two handle 8" deckmount lavatory faucets
• Two handle 8" wallmount lavatory faucets

• Single handle tub & shower faucets
• Two handle tub & shower faucets
• Three handle tub & shower faucets

• Single Handle Roman Tub
• Two Handle Roman Tub

• 4 Port Diverter