Pfister has created the following 4 step process to help you make a successful faucet repair. To begin troubleshooting a problem you need to clearly identify what product you're using and what is currently wrong with that product. After determining what the problem is you may need to replace a part. You can obtain the necessary replacement parts through the Pfister Parts Online Store or by calling Customer Service at 1-800-PFAUCET (1-800-732-8238).

The first step to faucet repair is to identify the product you are working with. The easiest way to identify a product is through the model number on the original box/packaging (7 digit code, ie. 049-CB0C). For help identifying your product if you don't have the model number, click here.

Once you've identified your product you can use our Troubleshooting Guide or Technical Document Search to locate parts, parts explosions and installation instruction sheets to support fixing the problem.

Order replacement parts at the Pfister Parts Online Store or by calling Customer Service at 1-800-PFAUCET (1-800-732-8238).

Install new parts or a new faucet/fixture to return your product to normal working condition. For help with installation, search for installation instruction sheets, review common FAQs or visit the Install a Product support tab.

• I need help identifying a cartridge type
• I'm having trouble identifying my product and/or figuring out what's wrong
• How do I extend the stem for a 01 series trim faucet?
• Tub & shower faucets
• 1 handle kitchen
• 2 handle bathroom faucets 8" widespread
• 1 handle tub/shower/tub & shower
• 4" spread bathroom faucets 4" mini widespread

The easiest way to identify a product is through the box/packaging it originally came in. By referencing the model number of the product (7 digit code, ie. 049-CB0C) you can search the website for detailed installation instruction sheets, parts explosions and other helpful information. If you do not have the original packaging or are not able to locate the model number, you can identify your product through several characteristics. For help identifying your product, click here, or, if you know the general category of faucet or product you can skip a few steps by selecting the appropriate link below:

• Single handle kitchen faucets
• Single handle pull-down kitchen faucets
• Single handle pull-out kitchen faucets
• Two handle kitchen faucets
• Two handle pull-down kitchen faucets

• Single handle lavatory faucets
• Two handle 4" lavatory faucets
• Two handle 8" deckmount lavatory faucets
• Two handle 8" wallmount lavatory faucets

• Single handle tub & shower faucets
• Two handle tub & shower faucets
• Three handle tub & shower faucets

• Single Handle Roman Tub
• Two Handle Roman Tub

• 4 Port Diverter

Installing a Pfister product is easy, if you have the right tools, know which product you're working with and follow our step-by-step installation instructions.

These are the most common tools you'll need whenever you're working on plumbing. The right tool can make all the difference when making your project go smoothly. All of these tools are available at any hardware or home improvement store.

• Pliers
• Flashlight
• Towel
• Bucket (to catch any excess water left in piping)
• Phillips Screw Driver
• Adjustable Wrenches
• Plumber's Putty and Teflon Tape
• Basin Wrench

Installation depends on the product you've purchased. Every Pfister product is a little different, so you'll want to follow the installation instructions that were included with your purchase carefully.

If you don't have an instruction sheet, you can search for your product's instructions here for detailed installation instruction sheets and other helpful information.

If you don't know the number, start here instead or use the link below that best describes the Pfister product you're working with.

• Single handle kitchen faucets
• Single handle pull-down kitchen faucets
• Single handle pull-out kitchen faucets
• Two handle kitchen faucets
• Two handle pull-down kitchen faucets

• Single handle lavatory faucets
• Two handle 4" lavatory faucets
• Two handle 8" deckmount lavatory faucets
• Two handle 8" wallmount lavatory faucets

• Single handle tub & shower faucets
• Two handle tub & shower faucets
• Three handle tub & shower faucets

• Single Handle Roman Tub
• Two Handle Roman Tub

• 4 Port Diverter

During construction of your new home or when installing the faucet it is possible that debris (dirt, sand, stones, etc) may have fallen into the water lines. Price Pfister suggests, as a precautionary measure, that you conduct the following cleaning procedure on your kitchen and lavatory faucets.

1. Carefully unscrew the aerator from the spout of the faucet
2. After turning on the cold and hot water supply lines, turn the faucet handle to the fully open cold position. Run the water for several minutes until any debris has cleared the valve, and then turn the faucet handle to the closed position. Repeat step for hot water.
3. Rinse the aerator's cone-shaped screen to eliminate any debris in it.
4. Securely screw the aerator back into the spout, and check for any leaks.
5. If any troubles occur or if installation help is needed, please contact Pfister Consumer Service at 1-800-Pfaucet (800-732-8238).

Pfister has made it easy for you to care for your kitchen and bathroom faucets, fixtures and accessories. In most cases, a soft damp cloth will keep your products looking like new for years to come.

Lightly soak the cloth with warm, soapy water and clean faucet surfaces regularly. Avoid using polish, detergents, abrasive cleaners, organic solvents or any product that has acid in it. This will nullify your lifetime warranty and damage the finish.

If you follow our care instructions and still have problems with the finish of your Pfister products, we have a Pforever Warranty® that covers the finish (with proper care) and the function of your faucets and fixtures for life, so you never have to worry that the luster and flawless performance of every product will fade with time.

For more information about Pfister products visit our FAQ Section or you can call 1-800-Pfaucet (1-800-732-8238).