Frequently Asked Questions

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  • What do I do if the sensor is not responding to my hand motion?

    View Answer

    Try the following:

    • Be sure to motion your hand within 4" of the sensor.
    • Faucet may be in Hibernate mode. Hold hand in front of the sensor for 5 seconds.
    • Unplug power and plug it back in.
    • Ensure batteries are correctly installed.
    • Ensure all connections are fully engaged.
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  • How do I change the temperature in electronic mode?

    View Answer

    To adjust the water temperature in touch-free mode, simply turn the dial on the control box to your desired temperature.

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  • What do I do if my hose is touching the bottom of the cabinet?

    View Answer

    Review step 7 in the Quick Installation Guide. Secure hose to cabinet or wall with hook provided in a higher location ensuring the hose is not hitting the base of the cabinet.

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  • How do I know when the batteries are running low?

    View Answer

    The sensor light stays lit for 1 minute after activation, instead of the usual single flash. Reactâ„¢ AC Adapter is available for purchase as an alternative power source.

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  • Can I mount the control box to drywall?

    View Answer

    Yes. Use appropriately sized drywall anchors (not provided) with the provided screws.

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Need Additional Help?

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