Single handle pull-out kitchen faucet (533-T533series) GENESIS install - troubleshooting

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                                                                    GENESIS Collection

1. Leaking:

If the unit is leaking from the handle, dripping from the spout or making noise when the faucet is turned on or off, you would need to replace the cartridge assembly:


- (974-170) If the faucet was purchased before 1997;
-
(974-505) If the faucet was purchased from 1997 to 2004; or
- (974-035) If the faucet was purchased after 2004 as well as the retainer ring (941-711).

 

Click here if you need to match your cartridge(s) or if would like to see all cartridge types we have.Note: Cartridge 974-570 has been replaced with (974-035).For video installation instructions click here:


 


2. Handle Operation:

If the handle becomes loose and falls back down, hard, or stiff to operate, replace the cartridge:

 

- (974-170) If the faucet was purchased before 1997;
- (974-505) If the faucet was purchased from 1997 to 2004; or
- (974-035) If the faucet was purchased after 2004 as well as the retainer ring (941-711).

 

Click here if you need to match your cartridge(s) or if would like to see all cartridge types we have. 


3. Water restriction/No Pressure:

Federal guidelines mandate that all lavatory and kitchen faucets and aerators manufactured after January 1, 1994, must use no more than 2.2 gpm, showerheads must use no more than 2.5 gpm.

If there is water restriction or no pressure in water flow, please check for the following:

Step I:   Make sure water supply is turned on fully.
Step II:  Make sure supply lines are flushed and there are no kinks in hoses.
Step III: Check the pull out spout for any debris that may have collected during repair or installation.

Do this by unscrewing spout (counter clockwise) from the hose extension. Direct hose into drain and turn water on. If the pressure of the flow is greater, you will need to replace the pull out spout (920-202A - polished chrome; 920-202S - satin stainless steel; 920-202W - white).
If debris, water sediment or calcium deposits collect within the spray spout, the function will be obstructed and cause leaking, restriction or insufficient diversion.


4. Self Closing/Falling Handle:

If your faucet was purchased after 2004 and the handle automatically shuts your water off when you let go of the handle, the retainer ring needs to be replaced/tightened. Remove the handle and domecap assembly.  If there is a white plastic retainer ring threaded on top of the cartridge, then replace with the brass retainer ring (941-711). Tighten (torque) the new brass retainer ring to 60 in/lbs. This will create more friction on the cartridge to prevent the weight of the handle from shutting it off automatically. If handle continues to close/fall, cartridge and retainer ring will need to be replaced.

If your faucet was purchased in or before 2004, and the handle automatically shuts your water off when you let go of the handle, the cartridge and retainer ring need to be replaced.

 

For video installation instructions on how to repair a handle that keeps falling, click here:

 
- (974-170) If the faucet was purchased before 1997;
- (974-035) If the faucet was purchased from 1997 to 2004 as well as the retainer ring (941-711). Please note that there has been changes to the original cartridge 974-570 and now uses part (974-035).


5. Pull Out Spout:

If the pull out spout no longer switches between spray and stream completely, leaks or is broken/cracked, the entire spray spout will have to be replaced. The part numbers for the pull out spouts: (920-202A - polished chrome;  920-202S - satin stainless steel; 920-202W - white).


6. Leaking pull out hose:

If the pull out hose is leaking at the quick connect or threads, has a tear or break in the tubing then hose will need to be replaced with:  951-045.


7. Faucet is Hard to Swivel from Side to Side:

If your faucet has become hard to move from one side to another, you will need to replace the o’rings. The o’rings may have broken or may have come out of the groove causing them to bind up making it difficult to swivel.

 

·         If the faucet was purchased after 1997, the upper o’ring number is (950-013)

·         If the faucet was purchased before 1997, the upper o’ring number is (950-014)

·         The bottom o’ring is (950-016)  for both older and newer faucets


You must order two, top & bottom o'rings along with silicone based grease (974-290) to lubricate them.


8. Soap Dispenser:

If the soap dispenser is not pumping any soap or is pumping from somewhere other than the tip, we recommend replacing the pump mechanism (931-537).


9. How do I remove the white plastic retainer ring?

Older 533 kitchen models came with a white plastic retainer ring that can be difficult to remove sometimes. There is a retainer ring removal tool (950-047) that can be purchased or you can also use a 1/2" iron to copper female copper adapter and a pair of pliers over the adaptor to help remove the plastic retainer ring.


10. Hose Specifications:

(950-889)  size is 1/8" thick, 1/4" inside diameter, 1/2" outside diameter. The hose (951-045) thread sizes are: Metal inlet end - M15x1.5 (metric measurement); Sprayhead end - 1/2" NPSM.  The length of the hose is 59" and the maximum pressure the hose can withstand is 125 PSI.


11. How can I get the mounting nut 931-999 over the supply and flexible lines?

To get the mounting hardware nut (931-999) over the supply and flexible lines, you will need to pull the flexible hose (that connects to the pull out spout) out from the top of the faucet until it becomes flush with the bottom of the threaded shank underneath. Make sure you don't pull it all the way out, just enough to be flush with the shank and allow the mounting nut to come up past the lines and thread onto the shank. Once nut is threaded onto shank you can pull flexible hose out of the threaded shank and connect.


12. How do I remove the faucet?

A plumber socket wrench 1 5/8" to 1 1/2" or a basin wrench 1 7/16" is used to unscrew the locknut that hold the body of the faucet in place from underneath the sink


13. How to have constant spray mode:

If you would like to have constant spray water flow you can remove the spring out of the aerator.  You would still be able to switch manually from spray to regular stream, but the sprayer will be in constant spray mode.

 

14. Refill soap dispenser:
To refill the soap dispenser, remove the soap dispenser head by pulling up on it. The pump (with straw) should remove with the head.  If not, gently pull out pump (with straw) after removing the head.  You may then pour the soap directly into the bottle from the top of your sink.  Once the bottle reaches 3/4 full, you may push the soap dispenser head with pump and straw back onto the dispenser assembly.