Troubleshooting

Troubleshooting Guide

Need help troubleshooting your faucet problem? Follow our simple 4 step process to make a successful faucet repair. To begin troubleshooting a problem you need to clearly identify what product you're using and what is currently wrong with that product. After determining what the problem is you may need to replace a part. You can obtain the necessary replacement parts through the Pfister Parts Online Store or by calling Customer Service at 1-800-PFAUCET (1-800-732-8238).

Step One: Identify Your Product

The first step to faucet repair is to identify the product you are working with. The product model number (usually an 8 digit code, ie. F-529-7AYY) is displayed on the product package and on the instruction manual right below the product name.

Below are examples of where to find a model number: 

 Package:
 Instruction Manual:

If you do not have the original packaging or are not able to locate the model number, you can identify your product through several characteristics. For help identifying your product if you don't have the model number, click here.

Step Two: Find the Source of the Problem

Once you've identified your product you can use our Technical Document Search to locate installation manuals, maintenance guides, and parts explosions for your product. These documents show you how to clean the aerator, a common cause of low water pressure, and how to take apart the handle. You can also review the installation manual to make sure your faucet is installed correctly.

Step Three: Order Replacement Parts

Once you have identified the source of your problem, you may need to obtain replacement parts. If your product is covered by our Lifetime Warranty, please contact our customer service team for your product parts: 1-800-PFAUCET (1-800-732-8238). You can also order replacement parts online through our partner, Faucet Direct: Pfister Parts Online Store.

Step Four: Install New Part

Install new parts or a new faucet/fixture to return your product to normal working condition. For help with installation, search for installation instruction sheets or visit our Installation Videos resource.

Common Troubleshooting Items:

Click on one of the links below to view our tips on how to fix the problem.

Solutions to many common troubleshooting issues can be found in our FAQs section. If you don't see your issue above, try searching our FAQs area.

If you know the general category of faucet or product you can skip a few steps by selecting the appropriate link below:

Kitchen Faucets
Lavatory faucets
Tub & Shower
Roman Tub
4 Port Diverter